Introduction

HP Hardware Support Offsite Return Service offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes offsite repair or replacement, materials and parts, labor, and the cost of the return shipment. HP offers service levels with flexible shipment options to the HP designated repair center, as detailed below. Some service levels are also available with optional service features such as accidental damage protection or defective media retention.

- Remote problem diagnosis and telephone support
- Offsite support and materials
- Return shipment
- Shipment to the HP designated repair center
- Flexible shipment options. Reliable, lower-cost alternative to onsite support for products in non-critical business or home environments. High-quality support.

Features

Number of years

3 year(s)

Type

Pick-up&return

Service time (hours x days)

9x5

Compatibility

Folio 13

HP segment

Business, Enterprise

Supplier features

Support type

Pickup and return

Place of service

Offsite

Warranty coverage

In warranty

Coverage details

Standard workdays - 9 hours

Duration

3 years

Response time

Repaired within 3-7 business days

Service method

Depot repair

Additional information

Excludes external monitor

Care Pack type

Electronic

Coverage period

36 month(s)

Warranty type

S

Logistics options

Courier pick up and return