Introduction

Don’t lose time to unexpected hardware defects or issues. HP Hardware Support Exchange Service gets you back up and running quickly by delivering replacement products or parts within a specified period of time. A convenient and cost-effective alternative to onsite support, HP Hardware Support Exchange Service provides a fast and reliable service exchange for eligible products—specifically products that ship easily and enable simple restoration of data from your backup files. HP provides packaging materials for shipment of the defective product and pays for shipping costs. Replacement products or parts that you’ll receive are new—or equivalent to new—in performance.

Features

Number of years

3 year(s)

Next Business Day (NBD)

Y

Service time (hours x days)

9x5

Compatibility

ScanJet Pro 3500 f1

HP segment

Business

Supplier features

Support type

Exchange

Place of service

Offsite

Warranty coverage

In warranty

Coverage details

Standard workdays - 9 hours

Duration

3 years

Response time

Next business day response

Service method

Advanced unit exchange

Care Pack type

Electronic

Coverage period

36 month(s)

Warranty type

S

Logistics options

Courier shipment and defective return