Introduction

HP Care Packs
Additional protection to offset the unexpected.
Be prepared for anything. Enhance and extend your protection beyond the standard limited warranty with HP Care Packs.

All Care Packs include:
- Accessible service
Conveniently connect with an HP service representative by phone or online chat.
- HP parts. HP expertise.
Have confidence that your issues will be resolved with original HP parts supported by HP know-how.
- Reliable support
HP will repair or replace with no loss in coverage, including coverage over multiple instances.

Types of Care Packs

Standard Care Pack Service
Pick up and Return Service
If your device fails or is acting up, our agents are available 24/7 by phone or online chat to assist you remotely. If your device cannot be fixed remotely, HP makes it easy with quick Pick-up and Return service – and we’ll pick up the bill for expedited shipping.

Upgrade to Onsite Repair Service
Onsite Repair Service
If you can’t risk downtime without your device, upgrade to an HP Care Pack with Onsite Repair service. HP phone support will do a remote diagnosis of the problem. If possible we’ll fix it remotely. If not, we’ll send a technician to your home or office within 3 business days to solve it for you.

Coverage Add-ons
Accidental Damage Protection
Add Accidental Damage Protection to your Care Pack coverage to stay protected from unexpected accidents like drops, spills and surges.

Theft Recovery
Add Theft Recovery to your Accidental Damage Protection. In the event of a loss or theft, your data is protected. HP LoJack for Laptops can remotely lock your PC, track your PC’s location, work with authorities to get it back, and even wipe the hard drive if it’s not recoverable.

Features

Number of years

2 year(s)

Service time (hours x days)

9x5

Compatibility

HP 2000; Envy DV6, DV7, m6; Pavilion Sleekbook 14; Pavilion TouchSmart Sleekbook 15

HP segment

Business, Enterprise

Supplier features

Support type

Pickup and return

Place of service

Offsite

Warranty coverage

In warranty

Coverage details

Standard workdays - 9 hours

Duration

2 years

Response time

Repaired within 3-7 business days

Service method

Depot repair

Care Pack type

Electronic

Coverage period

24 month(s)

Warranty type

S

Logistics options

Courier pick up and return