Introduction

Pickup and Return Service with Defective Media Retention offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes pickup, offsite repair, materials and parts, labor, and return shipping costs. When dealing with defective storage media, you maintain control of your sensitive data.

Supplier features

Support type

Pickup and return

Place of service

Offsite

Warranty coverage

In warranty

Coverage details

Standard workdays - 9 hours

Duration

5 years

Response time

Repaired within 3-7 business days

Service method

Depot repair

Additional information

Excludes external monitor

Additional support option

Defective media retention

Care Pack type

Electronic

Coverage period

60 month(s)

Warranty type

S

Logistics options

Courier pick up and return