Introduction

HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices.^[1,2] With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.

Features

Number of years

3 year(s)

Service type

Next Business Day

Service time (hours x days)

9x5

Response time

24 h

On-site support

Y

Parts replacement

Y

Supplier features

Support type

Active Care

Place of service

Remote and Onsite

Warranty coverage

In warranty

Coverage details

Standard workdays - 9 hours

Duration

3 years

Response time

Next business day response

Service method

Onsite and Predictive Support

Additional support option

Defective media retention

Care Pack type

Electronic

Coverage period

36 month(s)

Warranty type

S