Introduction

Zebra OneCare™ Maintenance Plans
Our Zebra OneCare Support and Service goes above and beyond the manufacturer's warranty to cover it all, including normal wear and tear and accidental damage.

Technology is Complex. Maintenance Doesn't Have to Be.
You depend on your devices and software applications to run your business. When they're down, so are your workflows. You don't have time for unexpected surprises that halt your operations. You need a plan to protect against failures and prevent frustrations. Keep it simple and certain with Zebra OneCare maintenance plans.

Trusted Service and Ongoing Support from the Source
Accidents happen, especially in tough business environments. Don't let that halt your operations. Stay a step ahead of the unexpected with troubleshooting and support from the team that knows your devices best and stands behind their technology 100%. Maximize your coverage and get certified repairs with authorized parts, along with security patches and firmware and software updates.

Hassle-Free Repairs and Support Your Way
Get the support you need, when and how you need it. Take advantage of self-service diagnostic tools or submit requests quickly and easily online. Tap into Zebra's digital support community for common questions or give us a call to connect with a live agent. Trust Zebra to focus on your business-critical devices, so you can focus on your operational outcomes.

Peace-of-Mind Plans that Flex to Fit Your Business
Choose the plan that's right for your business goals and budget. Far from one-size-fits all, Zebra OneCare plans offer everything from Essential coverage to elevated Select support, and even Specialized plans for targeted protection. Pick your plan based on your device type or portfolio, contract length, coverage level and repair turnaround time. It's pain free with our simple subscription model.

Zebra OneCare™ Select
Maximum Protection
Access around-the-clock support with the Zebra OneCare Select plan. Build on the benefits of the Essential plan, PLUS 24/7 live-agent telephone support and next-business-day, ‘like new’ device replacement pre-loaded with your settings, software, apps and OS, and LifeGuard versions.

24/7 Live Agent Technical Phone Support
24/7 live-agent telephone technical support in 17 different languages no matter where the customer is located (English live-agent support after-hours).

Next Day, "Like New" Device Replacement
“Like-new” replacement device ships for next business day delivery, same day shipment, next bus day delivery (where possible).

Standard Commissioning Service
Standard Device Commissioning preloads the device with customer’s level of software, apps, configuration, OS and LifeGuard version.

VisibilityIQ OneCare (Available for Zebra Mobile Devices and Scanners)
Cloud-based dashboard to view repair and support information, contracts, case lifecycle reports, LifeGuard Analytics, repair on time delivery, repair rates and top repair metrics.

OS and LifeGuard for Android Security Updates
Protect your business and ensure your devices are always running at optimum performance levels and compliant with data protection laws.

Features

License quantity

1 license(s)

Number of years

5 year(s)

Service type

Advanced Exchange

Service time (hours x days)

24x7

Compatibility

DS2278